[tor-reports] Help desk report for June 2015

[Colin Childs]

Hi everyone,

Here is the help-desk report for June, 2015:

Stats:
          |   ar |   en |   fa |   fr |   zh | Total | (Rejected)
----------+------+------+------+------+------+-------+-----------
    boklm |      |      |      |   23 |      |    23 |        25
  harmony |      |    9 |   11 |      |      |    20 |        11
    jason |      |   91 |      |      |   72 |   163 |        90
    phoul |      |  113 |      |      |      |   113 |        10
  sherief |    3 |  591 |    1 |      |      |   595 |        71
----------+------+------+------+------+------+-------+-----------
    Total |    3 |  804 |   12 |   23 |   72 |   914 |       207
   (Open) |    2 |   92 |   16 |    9 |    3 |   171 |

That's almost 30 tickets resolved each day on average.

Top answer templates used by the support team for this month:

 usage |                                article

-------+------------------------------------------------------------------------
    50 | Get TB's Tor Log.
    44 | Get your own bridges.
    41 | Re-install (error:something wrong/status bar stuck/doesn't
support...)
    38 | Blank email
    35 | Unsupported language
    32 | Cryptolocker report
    24 | Exclude Tor Browser from an Antivirus/Firewall/AntiMalware
    21 | Redirect to Guardian Project's support
    19 | How to get bridges and  use Tor in mainland China
    13 | Can't connect to my favorite onion site!
    13 | Suggest the tor-talk mailing list
    12 | system clock
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