[tor-reports] Help desk report for March 2015

[Colin C.]

Hi everyone,

Here is the help-desk report for March, 2015:

Stats:
          |   ar |   en |   es |   fa |   fr |   zh | Total | (Rejected)
----------+------+------+------+------+------+------+-------+-----------
    boklm |      |      |      |      |   30 |      |    30 |        11 
  harmony |      |   55 |      |    5 |      |      |    60 |        18 
    jason |      |  309 |      |      |      |  153 |   462 |        43 
     noel |      |    3 |   28 |      |      |      |    31 |           
    phoul |      |  212 |      |      |      |      |   212 |        21 
  sherief |    4 |  364 |      |      |      |      |   368 |        48 
     vmon |      |      |      |   46 |      |      |    46 |         2 
----------+------+------+------+------+------+------+-------+-----------
    Total |    4 |  943 |   28 |   51 |   30 |  153 |  1209 |       145 
   (Open) |    1 |  100 |    8 |   46 |    1 |    4 |   161 |               

That's almost 39 tickets resolved each day on average.

month,queue,newtickets
2015-03,ar,5
2015-03,en,1043
2015-03,es,36
2015-03,fa,97
2015-03,fr,31
2015-03,zh,157

Top answer templates used by the support team for this month:

 usage |                                article                                 
-------+------------------------------------------------------------------------
   211 | Get your own bridges. 
   118 | Get TB's Tor Log.
    93 | Exclude Tor Browser from an Antivirus/Firewall/AntiMalware
    58 | Unsupported language
    52 | How to get bridges and  use Tor in mainland China
    47 | Cryptolocker report
    40 | Redirect to Guardian Project's support
    35 | Suggest the tor-talk mailing list
    32 | Can't connect to my favorite onion site!
    31 | Re-install (error:something wrong/status bar stuck/doesn't support...)
    30 | Try selecting "Connect"
    28 | Blank email
    25 | TBB no Flash/Java other plugins
    20 | Tor Browser doesn't work (Windows)
    19 | Redirect to Tails support
    16 | Set Country
    14 | Please try meek
    13 | How to use bridges
    12 | iOS
    12 | "Tor browser can't connect" request from Iranian users
    11 | system clock
    11 | Suggest the tor-relays mailing list
     9 | Firefox already running - Mac
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