[tor-reports] Help desk report for November 2014

[Colin C.]

Hi everyone,

Here is the help desk chart for November 2014: 

          |   ar |   en |   es |   fa |   fr |   zh | Total | (Rejected)
----------+------+------+------+------+------+------+-------+-----------
    boklm |      |      |      |      |    7 |      |     7 |           
  harmony |      |  113 |      |   38 |      |      |   151 |        33 
    jason |      |  271 |      |      |      |   76 |   347 |        38 
    lunar |      |   36 |      |      |   28 |      |    64 |        22 
     mttp |      |  140 |      |      |      |      |   140 |         1 
     noel |      |    2 |   56 |      |      |      |    58 |           
    phoul |      |  185 |      |      |      |      |   185 |        39 
  sherief |    6 |  277 |      |      |      |      |   283 |        45 
     vmon |      |      |      |    2 |      |      |     2 |           
----------+------+------+------+------+------+------+-------+-----------
    Total |    6 | 1024 |   56 |   40 |   35 |   76 |  1237 |       182 
   (Open) |    1 |   40 |    1 |   14 |    4 |    4 |    64 |      

That's almost 41 tickets resolved each day on average.

See also the attached charts for the amount of incoming tickets each
day and for the past twelve months.

Top answer templates used by the support team for this month:

 usage |                             article                             
-------+-----------------------------------------------------------------
    67 | Get your own bridges. 
    36 | Get TB's Tor Log.
    33 | Exclude Tor Browser from an Antivirus/Firewall/AntiMalware
    30 | Tor Browser doesn't work (Windows)
    13 | Redirect to Guardian Project's support
    11 | How to get bridges and  use Tor in mainland China
    11 | Please try meek
    10 | [debug] Tor Browser 4.0 is crashing on Windows
     9 | Can't connect to my favorite onion site!
     8 | Unsupported language
     7 | Redirect to Tails support
     7 | Suggest the tor-talk mailing list
     6 | Tor-related error window from browser.
     5 | How to use bridges
     5 | Set Country
     4 | TBB no Flash/Java other plugins

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