[tor-reports] Help desk report for March 2014

[Lunar]

Hi!

Here's the help desk chart for March 2014:

          |   ar |   en |   es |   fa |   fr |   zh | Total | (Rejected)
----------+------+------+------+------+------+------+-------+-----------
    jason |      |      |      |      |      |   75 |    75 |         1
    lunar |      |  357 |      |      |   37 |      |   394 |       127
     mttp |      |  403 |      |      |      |      |   403 |        24
     noel |      |      |   65 |      |      |      |    65 |
    phoul |      |  377 |      |      |      |      |   377 |        73
  sherief |   10 |  213 |      |    1 |      |    1 |   225 |        14
     vmon |      |      |      |   47 |      |      |    47 |         5
----------+------+------+------+------+------+------+-------+-----------
    Total |   10 | 1350 |   65 |   48 |   37 |   76 |  1586 |       244
   (Open) |    4 |   37 |      |    6 |      |    4 |    51 |

That's almost 51 tickets resolved each day on average.

See also the attached charts for the amount of incoming tickets each day
and for the past twelve months.

Top answer templates used by the support team for this month:

 usage |                           article
-------+--------------------------------------------------------------
    89 | Tor Browser doesn't work (Windows)
    28 | Redirect to Guardian Project's support
    21 | Get TBB's Tor Log (Step by step guide.)
    19 | Use Tor Browser
    14 | Unable to open Tor Browser on OS X 10.9 (Mavericks)
    14 | Try FTE Proxy Bundle
    14 | Suggest the tor-talk mailing list
    13 | Vidalia
    13 | Can't connect to my favorite onion site!
    10 | You need Pluggable transports
     7 | Fails to bootstrap
     6 | Mac can't connect (Sophos)
     6 | Cryptolocker report
     5 | TBB no Flash/Java other plugins
     5 | iOS
     4 | Ask about identifying/censoring a hidden service
     4 | Use FTE or flashproxy in 3.6 beta
     4 | Update bookmarks
     4 | Update to latest stable TBB (3.x)
     4 | User reports abuse, asks about tracing Tor users

-- 
Lunar                                             <lunar at torproject.org>
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