[tor-reports] March 2013 status report from the Tor help desk

[Runa A. Sandvik]

Hi everyone,

A total of 849 tickets were created in the Tor help desk system this
month: 698 in help, 1 in help-ar, 3 in help-es, 28 in help-fa, 1 in
help-fr, 4 in help-zh, and 114 in spam.

698 tickets in help: 663 resolved, 32 open, 1 new, and 1 rejected
1 ticket in help-ar: 1 rejected
3 tickets in help-es: 1 resolved, 1 open, 1 stalled
28 tickets in help-fa: 24 resolved, 1 open, 3 new
1 ticket in help-fr: 1 resolved
4 tickets in help-zh: 4 resolved

Total number of tickets resolved this month:

Andrew: 10 tickets
Ardeshir: 34 tickets
Phoul: 286 tickets
Jason: 6 tickets
Lunar: 2 tickets
Matt: 39 tickets
Moritz: 289 tickets
Noel: 2 tickets
Runa: 41 tickets
Sherief: 27 tickets

For a summary of issues, see status reports from each support
assistant on the tor-reports list.

-- 
Runa A. Sandvik