[tor-project] Nina’s Monthly Status Report, September, 2024

[Nina]

Hi! Below is my September’24 report!

In September, I resolved 994 (↑16) tickets:

  * On Telegram (@TorProjectSupportBot) - 728 (↑41);

  * On RT (frontdesk at tpo) - 189 (↓44);

  * On WhatsApp (+447421000612) - 27 (↑19);

  * and on Signal (+17787431312) - 0 (0).


I also took part in forum moderation [1], worked with storereviews, and 
joinedthe Tor relay operators meetup.

The focus of my work is to help Russian-speaking users:
- to bypass censorship and to connect to Tor;
- to troubleshoot any problems with Tor Browser;
- to collect users' feedback and then use it to provide working bridges.

We still got many tickets from Russia due to internet censorship getting 
stronger; our users reported that many Tor bridges didn't work for 
them.Also, we got multiple requests from Russian-speakingTails users.

In September, I also checked and edited several user support 
templatesused in our support tools.

*Google Play Reviews for Tor Browser**(TBA)**and Tor Browser Alpha**for 
Android*

Tor Browser App had a Google Play rating of 4.388-4.390 stars in 
September 2024.
Tor Browser App got 668 reviews out of 57976 for the lifetime.

Most often topics of the reviews:
  - Samsung users point out the error "Proxy server refused connection" 
on their devices; [2]
  - Some (mostly Google Pixel) users complain about Tor Browser draining 
battery of their devices; [3]
  - Tor Browser doesn't work - mostly from users from Russia, who are 
struggling to find the working bridge;
  - Kind words from Portuguese-speaking users from Brazil who started 
using Tor Browser due to an internet censorship case in the country - 
the X platform (former Twitter) was blocked [4].

Tor Browser Alpha App had a rating of 4.265, lower than Tor Browser Stable.
In September, Tor Browser Alpha got 35 reviews out of 8337 for the lifetime.

[1] https://forum.torproject.org
[2] 
https://gitlab.torproject.org/tpo/applications/tor-browser/-/issues/42714
[3] 
https://gitlab.torproject.org/tpo/applications/tor-browser/-/issues/43137
[4] https://en.wikipedia.org/wiki/Blocking_of_Twitter_in_Brazil
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