[tor-project] Nina’s Monthly Status Report: February 2024

[Nina]

Hi! Below is my February’24 report!

In February, I resolved 514 tickets:
On Telegram (@TorProjectSupportBot) - 374
On RT (frontdesk at tpo) - 120
On WhatsApp (+447421000612) - 16
and on Signal (+17787431312) - 4.

During February I have been doing regular user support activity:

 1. Helped Russian-speaking users to bypass censorship: shared bridges
    and assisted with using them and troubleshooting;

 2. Collected users feedback;

 3. Helped to solve issues like:

  * Orbot does not work.

  * antivirus software blocks tor.

  * wrong system time on the user's PC.

4. Continued following the issue with bridge requests from unusual 
locations, where Tor connections aren't blocked.

I also helped with localisation activity on WebLate, checking, fixing 
and approving the Russian translation. Also this month I conducted a 
training on how to use Tor Browser.

In February, I reviewed and updated existing user support templates in 
Russian[2]. With the help of our users I reported thisissue with 
@gettor_bot on Telegram[1].


[1] 
https://gitlab.torproject.org/tpo/anti-censorship/gettor-project/OnionSproutsBot/-/issues/59
[2] 
https://forum.torproject.org/t/tor-blocked-in-russia-how-to-circumvent-censorship/982
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