[tor-project] ebanam's user support report for July 2024

[Al Smith]

Thanks ebanam! I appreciate learning about the impact of different 
projects on the users we are helping. :)

On 8/14/24 9:50 PM, ebanam wrote:
> Hello everyone!
>
> This is the user support report for the month of July.
> We saw another uptick in tickets from Chinese speaking users which can be
> attributed to the amazing outreach work[0]!
> Most of my work last month consisted of helping users in regions where Tor
> is censored which usually involves helping with instructions on how to
> use bridges, snowflake and other censorship circumvention methods, accessing
> Tor mirror sites, using GetTor as an alternative way to fetch Tor Browser
> binaries and general troubleshooting.
>
> As an interesting fact, July also saw more tickets coming in from email
> than Telegram! :)
>
> # Frontdesk (email support channel)
>
> * 546(↓) RT tickets created
> * 602(↑) RT tickets resolved
>
> Tickets by numbers:
>
> 1. 343(↑) RT tickets: private bridge requests from Chinese speaking
> users.
>
> 2. 139(↑) RT tickets: circumventing censorship in Russian
> speaking countries.
>
> 3. 4(↑) RT tickets: Circumventing censorship with
> Tor in Farsi.
>
> 4. 4 RT tickets: Reports of websites blocking Tor.
>
> 5. 4 RT tickets: 'New Identity' feature is not working in latest versions
> of Tor Browser for Android.[1]
>
> 6. 3 RT tickets: Questions about the banner
> warning users about the upcoming EOL for Win ≤8.1 and macOS ≤10.14.[2]
>
> Highlighting some other topics we received questions and feedback:
>
> 7. 3 RT tickets: Help with troubleshooting Tor Browser install on
> Windows.
>
> 8. Instructions and help with verifying Tor Browser's PGP
> signature.
>
> # Telegram, WhatsApp and Signal Support channel
>
> * 498(↓) tickets resolved
>
> Breakdown:
> * 476(↓) tickets on Telegram
> * 20(-) tickets on WhatsApp
> * 2(↓) ticket on Signal
>
> Tickets by numbers:
>
> 1. 286(↓) tickets: circumventing censorship in Russian speaking
> countries.
>
> 2. 52(↑) tickets: circumventing censorship with Tor in Farsi.
>
> 3. 23(↓) tickets: private bridge requests from Chinese speaking users.
>
> 4. 20 tickets: helping users on iOS, using Onion Browser or Orbot, to
> use censorship circumvention methods.
>
> Highlighting some other topics we received questions about:
>
> 5. 6 tickets: instructions on how to get Tor Browser binaries from
> GetTor.
>
> 6. 2 tickets: Reports of fake Tor apps in iOS App Store.
>
> 7. Help with troubleshooting Tor Browser install on macOS.
>
>
> # Highlights from the Tor Forum
>
> 1. Element's WebApp not working with Tor Browser.[3]
>
> 2. Importing browser data into Tor Browser.[4]
>
> e.
>
> [0]: https://github.com/torproject/tor4zh
> [1]: https://gitlab.torproject.org/tpo/applications/tor-browser/-/issues/42589
> [2]: https://tb-manual.torproject.org/installation/#system-requirements
> [3]: https://forum.torproject.org/t/app-element-io-broken-after-update/13548
> [4]: https://forum.torproject.org/t/not-able-to-import-browsing-data-passwords-autofill-and-history/13407
>
> _______________________________________________
> tor-project mailing list
> tor-project at lists.torproject.org
> https://lists.torproject.org/cgi-bin/mailman/listinfo/tor-project
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