[tor-project] Nina’s Monthly Status Report: October 2023

[Nina]

Hi! It is time for my October-2023 report!

In October, I resolved 1059 tickets (WOW!):

  * -Telegram (@TorProjectSupportBot) - 505

  * -RT (frontdesk at tpo) - 526

  * -WhatsApp (+447421000612) - 20

  * -Signal (+17787431312) - 8


This month the majority of usersneeded help with:
    1. Russian speaking users to obtainbridges and using them correctly
    2. Tor Browser getting flag by Windows defender and other antivirus
    3. How to use new WebTunnel bridges and where to get them
    4. How to use snowflakeon different Tor powered apps

At the beginning of October, there was an issue with Windows Defender 
flaggingTor Browser as a virus[1], whichled to a giant wave of Tor users 
asking us how to fix their Tor Browser.

With @ebanam,we had a quarterly user support template review and 
updatedseveral templates to reflect changes in the latest Tor Browser 
version.

This month, because of the activists' detention in Kazakhstan in an 
attempt to prevent unrest on Republic Day (25 October)[2], some users 
reached us to express their concerns and get instructions on how to use 
the Tor Browser in case of the internet shutdown.Tor Comms team 
re-published instructions for users in Kazakhstan on how to download Tor 
powered apps.

Other bugs: Tor users reportedanissue with TelegramGetTor Bot 
<https://t.me/gettor_bot> that wasn't distributing Tor Browser 
Windowsversion.I also submitteda bug with Tor Browser not working for 
the users with Windows 7 [3].

[1] 
https://forum.torproject.org/t/torbrowser-12-5-6-no-longer-flagged-by-windows-defender/9522
[2] https://en.wikipedia.org/wiki/Republic_Day_(Kazakhstan)
[3] 
https://gitlab.torproject.org/tpo/applications/tor-browser/-/issues/42179
-------------- next part --------------
An HTML attachment was scrubbed...
URL: <http://lists.torproject.org/pipermail/tor-project/attachments/20231102/33d27f0a/attachment.htm>