[tor-project] Nina’s Monthly Status Report, July 2023

[richard]

Hi Nina,

Do you happen to know how these users are acquiring tor on Windows? Are they 
using the provided tor-expert-bundle or are they using the tor in Tor Browser?

best,
-richar

On 8/3/23 15:45, Nina wrote:
> Hi! This is my July 2023 report!
> 
> 
> In July, I resolved 1080 tickets:
> On Telegram (@TorProjectSupportBot) - 786
> On RT (frontdesk at tpo) - 276
> Additionally, I resolved 13 tickets on WhatsApp (+447421000612)
> and 5 on Signal (+17787431312).
> 
> Most of the tickets I deal with are related to censorship circumvention in 
> Russian-speaking countries - bridges and troubleshooting around them. I also 
> gathered user feedback on what worked for them and what did not prove helpful.
> 
> In July, I noticed atrendinusersfrom Russian-speaking countries 
> touselittle-t-tor on Windows by adding bridges directly in torrc, mostly obfs4 
> and meek.We believe they are using little-t-tor to proxy other applications in 
> their operating systems.So I spent some time gathering best practices to share 
> with users.
> 
> This month we started testing the new, WebTunnel bridge[1], so I prepared 
> templates for our support channels, added them, and started gathering users' 
> feedback.
> 
> This month I devoted significant time to editing support templates to keep them 
> relevantand up-to-date.
> 
> I continued working on Conjure feedback, gathering logs and discussing with 
> users their experience with this type of pluggable transport.
> 
> [1] https://gitlab.torproject.org/tpo/community/team/-/issues/94
> 
> 
> _______________________________________________
> tor-project mailing list
> tor-project at lists.torproject.org
> https://lists.torproject.org/cgi-bin/mailman/listinfo/tor-project
-------------- next part --------------
A non-text attachment was scrubbed...
Name: OpenPGP_0xDE47360363F34B2C.asc
Type: application/pgp-keys
Size: 8030 bytes
Desc: OpenPGP public key
URL: <http://lists.torproject.org/pipermail/tor-project/attachments/20230804/2f380d39/attachment-0001.key>
-------------- next part --------------
A non-text attachment was scrubbed...
Name: OpenPGP_signature
Type: application/pgp-signature
Size: 840 bytes
Desc: OpenPGP digital signature
URL: <http://lists.torproject.org/pipermail/tor-project/attachments/20230804/2f380d39/attachment-0001.sig>