[tor-project] Nina’s Monthly Status Report, September, 2022

[Nina]

Hi, this is my status report for September.

This month was challenging due to the unprecedented amount of user
requests from Iran. With my colleagues, I took part in dealing with
censorship in this country, keeping up with the Russian-speaking users'
requests.

So in September, I resolved 2341 tickets:

    On Telegram (@TorProjectSupportBot) - 2020

    On RT (frontdesk at tpo) - 321


It is almost four times more than in August. These requests were mostly
from users in Iran - the country which faces the huge unrest and severe
internet censorship restrictions. Users mostly requested about using Tor
Browser and Orbot, the web-sites where they can download the apps, and
asked for bridges and settings for censorship circumvention. 

However, I was still in contact with users in Turkmenistan, where the
censorship situation was worsening. I also collected feedback on
possible upcoming censorship events in Kazakhstan [1]. I also helped
users in Russian with troubleshooting, mostly related to Android issues.

Thanks to our users - I've managed to gather some info on the bug that
sometimes happens with Tor Browser for Android[2] and found some issues
with bridgeDB email distributor (bridges at tpo) not replying to users with
Gmail account[3].


[1]
https://gitlab.torproject.org/tpo/onion-services/onion-support/-/issues/155#note_2837414
[2]
https://gitlab.torproject.org/tpo/applications/tor-browser/-/issues/41289#note_2839437
[3]
https://gitlab.torproject.org/tpo/anti-censorship/bridgedb/-/issues/40060