[tor-project] UX team meeting notes, July 5th

Duncan Larsen-Russell duncan at botany.studio
Wed Jul 6 17:51:28 UTC 2022 

Hello,

Thanks to everyone who made it to yesterday's UX Team meeting. We’re looking forward to seeing you all again in a week’s time on July 12th.

This week we selected the surveys we need migrated as part of the planned LimeSurvey upgrade, briefly reviewed the team kanban for Q3, and discussed the most recent usability testing session Nah has conducted with a user from a censored region.

Here are the minutes:

https://meetbot.debian.net/tor-meeting/2022/tor-meeting.2022-07-05-15.58.log.html <https://meetbot.debian.net/tor-meeting/2022/tor-meeting.2022-07-05-15.58.log.html>

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Tuesday July 5th @ 16:00 UTC
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== What projects are we working on? ==

S9 – Usability and Community Intervention on Support for Democracy and Human Rights
https://gitlab.torproject.org/groups/tpo/-/issues?scope=all&utf8=%E2%9C%93&state=opened&label_name=Sponsor%209&label_name=UX <https://gitlab.torproject.org/groups/tpo/-/issues?scope=all&utf8=%E2%9C%93&state=opened&label_name=Sponsor%209&label_name=UX>

S30 – Empowering Communities in the Global South to Bypass Censorship
https://gitlab.torproject.org/groups/tpo/-/issues?scope=all&utf8=%E2%9C%93&state=opened&label_name=Sponsor%2030&label_name=UX <https://gitlab.torproject.org/groups/tpo/-/issues?scope=all&utf8=%E2%9C%93&state=opened&label_name=Sponsor%2030&label_name=UX>

S96 – Rapid Expansion of Access to the Uncensored Internet through Tor in China, Hong Kong, & Tibet
https://gitlab.torproject.org/groups/tpo/-/milestones/24 <https://gitlab.torproject.org/groups/tpo/-/milestones/24>

S101 – Tor VPN Client for Android
https://gitlab.torproject.org/groups/tpo/-/milestones/32 <https://gitlab.torproject.org/groups/tpo/-/milestones/32>

S123 – Tor Secure Access Package for USAGM
https://gitlab.torproject.org/groups/tpo/-/milestones/34 <https://gitlab.torproject.org/groups/tpo/-/milestones/34>

S131 – Refactoring Tor Browser for Desktop
https://gitlab.torproject.org/groups/tpo/applications/-/milestones/8 <https://gitlab.torproject.org/groups/tpo/applications/-/milestones/8>

== Announcements ==

New Release: Tor Browser 11.0.15 (Android, Windows, macOS, Linux)
https://blog.torproject.org/new-release-tor-browser-11015/ <https://blog.torproject.org/new-release-tor-browser-11015/>

New Alpha Release: Tor Browser 11.5a13 (Android, Windows, macOS, Linux)
https://blog.torproject.org/new-release-tor-browser-115a13/ <https://blog.torproject.org/new-release-tor-browser-115a13/>

== Agenda ==

Evergreen items:

1. Announcements 📣
2. Weekly planning 📅
3. Check-in with user support 💬

Discussion items for this week only:

4. Limesurvey upgrade and migration: https://gitlab.torproject.org/tpo/tpa/team/-/wikis/policy/tpa-rfc-26-limesurvey-upgrade <https://gitlab.torproject.org/tpo/tpa/team/-/wikis/policy/tpa-rfc-26-limesurvey-upgrade>
    - Nah has a number active surveys being used to collect training feedback from East Africa
    - Nah will check-in with Gus re: timings, as the Sysadmin team are planning to shut down the old Limesurvey instance on August 1st

Preserve the structure only:
    - Tor Browser User Survey: https://survey.torproject.org/index.php/admin/survey/sa/view/surveyid/217469 <https://survey.torproject.org/index.php/admin/survey/sa/view/surveyid/217469>
    - Snowflake client user survey: https://survey.torproject.org/index.php/admin/survey/sa/view/surveyid/491436 <https://survey.torproject.org/index.php/admin/survey/sa/view/surveyid/491436>
    - Test the Tor Forum Structure: https://survey.torproject.org/index.php/admin/survey/sa/view/surveyid/786927 <https://survey.torproject.org/index.php/admin/survey/sa/view/surveyid/786927>
    - Give us your feedback about our trainings!: https://survey.torproject.org/index.php/admin/survey/sa/view/surveyid/539641 <https://survey.torproject.org/index.php/admin/survey/sa/view/surveyid/539641>
    - Card Sorting [feature survey]: https://survey.torproject.org/index.php/admin/survey/sa/view/surveyid/138924 <https://survey.torproject.org/index.php/admin/survey/sa/view/surveyid/138924>
    - Participate in Tor User Research : https://survey.torproject.org/index.php/admin/survey/sa/view/surveyid/415725 <https://survey.torproject.org/index.php/admin/survey/sa/view/surveyid/415725>

Migrate data AND structure:
    - Interview with The Tor Project: https://survey.torproject.org/index.php/admin/survey/sa/view/surveyid/789981 <https://survey.torproject.org/index.php/admin/survey/sa/view/surveyid/789981>
    - VPN Survey https://survey.torproject.org/index.php/admin/survey/sa/view/surveyid/664393 <https://survey.torproject.org/index.php/admin/survey/sa/view/surveyid/664393>

List of surveys that are currently active:
    - Training Participants Survey [participant feedback]: https://survey.torproject.org/index.php/436839 <https://survey.torproject.org/index.php/436839>
    - East Africa Training Report [trainer feedback]: https://survey.torproject.org/index.php/755942 <https://survey.torproject.org/index.php/755942>
    -

5. Review Q3 roadmap: https://gitlab.torproject.org/groups/tpo/-/boards?label_name[]=UX%20Team&label_name[]=Q3 <https://gitlab.torproject.org/groups/tpo/-/boards?label_name[]=UX%20Team&label_name[]=Q3>

6. Connect Assist test with a user in a restricted region:
    - First time using Tor Browser
    - Participant was able to download Tor Browser without a VPN using a mirror
    - It took Tor Browser exactly 1:30 min to identify that Tor was blocked
    - Then, it took 3:30 to find a bridge and connect
    - They were confused at why it was taking so long, and went to preferences, but didn't understand how to make additional changes
    - Ideas for additional improvements include:
        * Region-based messages to set expectations re: bootstrapping time (for those who have consented to location-shared), like "It can take up to 20 minutes to connect to Tor from China"
        * Intelligent/contextual help text within connection settings, e.g. "Works best in China" next to the option for Snowflake

== Weekly planning ==

Note: Please highlight anything you'd like to discuss below in **bold**

duncan/donuts

Last week (actual):
    - Made progress with VPN wireframes in ux/design#35

This week (planned):
    - Check bridge-moji shortlist for compatibility issues in tor-browser#40860
    - Select a creative direction for Tor Browser 11.5 release in operations/communications#74
    - Write Tor Browser 11.5 release post
    - Finalize survey structures and data to be migrated in tpa/team#40808
    - Start preparing quarterly reports for sponsors

Backlog:
    - Review tb-manual updates in web/manual#119
    - Continue working on VPN wireframes in ux/design#35

Nah

Last week (actual):
    - did more interviews for S101, S96
    - collected feedback about materials - S9
    - transcribed some of the interviews

This week (planned):
    - finish roadmapping user research activities for Q3
    - check on trainers feedback
    - 1:1 call about user feedback collection
    - transcribing the remaining interviews (s96, s101)
    - collecting user feedback about localized materials (got some nice ones so far)

Nicob

Last week (actual):
    - Hack week project: illustrations, color palette, typography, graphics for social media bank
    - 11.5 teasers: art direction options, finalized motion for bridge-mojis, https-only screen
    - 3rd round of tor network icons workshopping, ready for review

This week (planned):
    - S30: Hopefully finish QA work on BridgeDB pages with Kez
    - S123: favicon for USAGM, update tracker with color codes
    - Telegram bot graphics
    - Finalize social teasers/graphics for Tor Browser 11.5 release

Joydeep

Check-in with user support:
     - finished all updates to TB manual wrt 11.5 (alpha)
         ticket: https://gitlab.torproject.org/tpo/web/manual/-/issues/119 <https://gitlab.torproject.org/tpo/web/manual/-/issues/119>
         preview the changes: https://championquizzer.pages.torproject.net/manual/ <https://championquizzer.pages.torproject.net/manual/>


== Open Call for User Research ==

Find out how to contribute to the UX team:
https://community.torproject.org/user-research/how-to-volunteer/ <https://community.torproject.org/user-research/how-to-volunteer/>


Thanks everyone!

***

Duncan Larsen-Russell
Product Manager & UX Team Lead

duncan at torproject.org <mailto:duncan at torproject.org>


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