[tor-project] Joydeep's Monthly Status Report for June 2022

[Joydeep Sen Gupta]

Hello everyone!

This is my monthly report for the month of June. In the last month I
have finished all documentation updates to the Tor Browser Manual for
the upcoming 11.5 release. The new updates to the documentation include
information about the new Bridge-moji feature, HTTPS-only mode in Tor
Browser, Connection Assist and changes to the bridge UI. I wrote a post
on the forum [0] to recruit more volunteers for testing the Connection
Assist feature.

We have now moved our cdr.link/zammad instance (Telegram user support
channel) [1] and I worked on some migration related tasks [2]. Across
our support platforms, we received a number of reports of Tor being slow
(due to the ongoing DDoS issue), a good number of requests of unlisted
obfs4 bridges from users in regions with active Tor censorship and a few
bug reports for Tor Browser for Android.

That is all for the highlights from the last month, following are the
stats from our user support platforms:

## Frontdesk

Timeline : 01 June - 30 June 2022

Tickets:

new: 48
open: 13
resolved: 256

Breakdown of number of RT tickets received with respect to operating
system:

(Note: This includes tickets where the user mentioned the operating
system or it was evident from the issue they were running into and/or
enclosed screenshots.)

Windows - 13
macOS - 3
GNU/Linux - 2
Android - 10

Breakdown of most frequent tickets (at least 3 RT tickets):

1. 109 RT Tickets - How to use Tor Bridges in Russia. [3]

2. 59 RT Tickets - Private Bridge requests. This is not related to the
.ru censorship but requests from Tor users in China, Iran, etc. [4]

3. 4 RT Tickets - "Tor is very slow" (ongoing DDoS) [5]

4. 3 RT Tickets - Bug in rendering webpages (on Tor Browser for Android)
[6]

5. 3 RT Tickets - "Proxy Server refused connection" (Tor fails to
bootstrap) if link from other app are  opened in TBA [7]


## Tor Forum

Most popular topics in the Support category (in terms of no. of views):

1. "Tor is much slower latterly than it used to be" [5]

2. "Choppy video playback with Tor Browser Flatpak (Tor Browser
Launcher)" [8]

3. "Tor Relay low traffic and keep disconnecting randomly" [9]

4. "Download the latest (Tor Browser) version via curl or wget" [10]

5. "Tor Relay disconnects automatically" [11]


Thanks,

-- Joydeep

[0]: https://forum.torproject.net/t/help-us-test-the-new-connection-assist-in-tor-browser-alpha/3654
[1]: https://gitlab.torproject.org/tpo/community/support/-/issues/40083
[2]: https://gitlab.torproject.org/tpo/community/support/-/issues/40084
[3]: https://forum.torproject.net/t/tor-blocked-in-russia-how-to-circumvent-censorship/982
[4]: https://support.torproject.org/censorship/connecting-from-china/
[5]: https://forum.torproject.net/t/tor-is-much-slower-latterly-than-it-used-to-be/3567
[6]: https://gitlab.torproject.org/tpo/applications/fenix/-/issues/40216
[7]: https://gitlab.torproject.org/tpo/applications/tor-browser/-/issues/40536
[8]: https://forum.torproject.net/t/choppy-video-playback-with-tor-browser-flatpak/3597
[9]: https://forum.torproject.net/t/tor-relay-low-traffic-and-keep-disconnecting-randomly/3589
[10]: https://forum.torproject.net/t/download-the-latest-version-via-curl-or-wget/3606
[11]: https://forum.torproject.net/t/tor-relay-disconnects-automatically/3561