[tor-project] Discourse? (was: Disabling Comments on Most Blog Postings (was: Re: Have "anything goes" blog post?))

[Antoine Beaupré]

On 2020-06-24 10:39:42, gus wrote:
> On Wed, Jun 24, 2020 at 11:17:03AM +0530, Kushal Das wrote:
>> On 24/06/20, George Kadianakis wrote:
>> > The [tor-relays] mailing list might have been a cool support forum 15
>> > years ago but I think nowdays people would prefer a more modern
>> > interface to getting support and love. Staying frozen in old-sk00l
>> > mediums like IRC and mailing lists severely limits the parts of our
>> > community who is not used to such ancient technology (and that part will
>> > only keep growing as time move forwards as it usually does).
>> > 
>> Discourse will be a great add as the support platform, but we should
>> make sure to keep the mailing lists alive for the real disucssion. As
>> many of the Python folks already found the similar issue in the
>> discuss.python.org. While it has a much newer interface, but may not be
>> that great of an interface while tracking any large discussion. 
>> 
>> Also, is there any plan to move to Mailman3 for our mailing lists? It
>> has a much nicer web interface and other useful updates.
>> 
>> Kushal
>> -- 
>> Public Interest Technologist, Freedom of the Press Foundation
>> CPython Core Developer
>> Director, Python Software Foundation
>> https://kushaldas.in
>> _______________________________________________
>> tor-project mailing list
>> tor-project at lists.torproject.org
>> https://lists.torproject.org/cgi-bin/mailman/listinfo/tor-project
>
> As a comment platform to replace our Drupal comments system, Discourse
> looks great. I'm also looking forward to use this forum to follow up
> with partners in our digital security trainings.
>
> But, as a replacement to all our support platforms I don't think
> Discourse is enough. One thing is a helpdesk tool, where we use
> templates, assign tickets to other person, have a review process, have
> automatic actions to reply users, and the other is a forum platform.
>
> There are many cases that users need to contact us by email, for
> example, when torproject.org domain and subdomains are blocked and they
> need to configure their bridges, or bridges are offline, or how to fix
> their Tor Browser.
>
> We have other cases for RT that is also used for Donations, Press
> requests. I'd like to understand how these RT queues would fit inside
> the Discourse proposal.

That's a good point. I'm not sure how or if Discourse could handle
private requests like this.

A.

-- 
Antoine Beaupré
torproject.org system administration