[tor-project] Monthly spreadsheet - User queries, issues, demands...

[Parinishtha Yadav]

Hey cy63113

This is awesome, I am glad someone is carrying on the work..

In case you need any help or guidance, feel free to ping me!

Best,
Pari


On 12/06/18 7:03 AM, cy63113 wrote:
> Hi everyone,
>
> I am the new user advocate intern (and I'm loving it!), I'm working
> gathering users queries, issues, demands... in many Tor channels. This
> is the first time sending this spreadsheet out, so if there are any
> suggestions to improve it, please let me know!  You can reach me by
> email or IRC: cy63113
>
> I'm basing on the methodology of the former intern and using the
> identification of "Power users" and "Regular users"
> (https://trac.torproject.org/projects/tor/wiki/UserIssuesResearch).
> This is the overall description of the channels:
>
> - *f**rontdesk@*: most of the issues and queries are from beginner
> users (“regular users”), about installation and connection problems,
> these problems are usually solved by uninstalling and reinstalling,
> correcting the system clock, and disabling the antivirus/ firewall. 
>
> In this channel I *suggest*, if feasible, in Tor contact page - email,
> make it clear that when writing an email, the subject must be
> objective, e.g. "Connection failure", "I need a bridge", etc., because
> there are several emails without subject and many that look like and
> are marked as spam. And in addition something like " In order to get a
> faster response, if possible, please write in English, Spanish, and/or
> Portuguese” - or any language you are comfortable to answer.  This
> would facilitate for those who respond and therefore, the response
> would be faster.
>
> - *IRC:*
> #tor: some interactions, mostly of “heavy users”, some nonsense,
> grievances and hate speech
> #tor-offtopic: very few interactions, some nonsense, grievances and
> hate speech
> #tor-project: interactions of more experienced users
>
> - *Tor blog*: there are more comments than issues, queries and grievances
>
> - *Twitter*: there are lots of comments, very few issues and queries
>
> - *Facebook*: very few comments, some reactions and shares, and so
> far, 1 query (Can’t install in Win 10)
>
> - *StockExchange and Tor subreddit*:a mix of tech-savvy and beginner
> users. Mostly are general questions that need more instructions,
> frequently because they don't read Tor’s documentation (too
> extensive). Here you can constantly notice the use of Tor and deep /
> dark web as synonyms.
>
> You can check the May spreadsheet here:
> *https://ethercalc.org/may_2018** 
> *
> Cheers,
> Cybelle
>
>
>
>
>
>
> _______________________________________________
> tor-project mailing list
> tor-project at lists.torproject.org
> https://lists.torproject.org/cgi-bin/mailman/listinfo/tor-project

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