[tor-project] State of helpdesk?

[Colin Childs]

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Noel Torres:
> 
> Colin Childs <colin at torproject.org> escribió:
> 
>>
>> Noel Torres:
>>>
>>> Just as a side note:
>>>
>>> In Valencia there were some talk about resuscitating the service in
>>> spanish if we find three volunteers. I said I'll be one of them. Bla
me
>>> me but I don't remember who said to be the second one.
>>>
>> This sounds great!
>>
>> Sadly, most of the other queues do not have multiple maintainers at t
he
>> moment. I believe previously, when Lunar was running the help-desk, t
hat
>> it was stated 2 people would be enough to open a new queue.
>>
>> Was there any reason for the switch to 3 maintainers?
> 
> No particular reason, besides involving three people implies than in
> case of any absence (illness, leave, holidays with the family, being
> interned in some secret NSA/CIA jail) there will be still two people
> working.
This makes sense, and sounds like a good idea. It should also help
towards not being in a situation again where its just 1 person, if we
have time to find a replacement and still have 2 people working.

> 
> (Missed you at Valencia)
> 
Yes, sorry for that. There were some unfortunate circumstances that
prevented me from being able to attend this year, however I hope to see
you at the next meeting.

Thanks!

- -- 
Colin Childs
Tor Project
https://www.torproject.org
Twitter: @Phoul
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