[tor-project] Notes from April 21 2016 Vegas team meeting

[Isabela]

I think the problem will have different solutions depending on who is
answering those emails.

If we will have one person who will answer questions from humans, send
thank you emails to donors etc.

Having emails for different things going to a same address, could not be
a problem, if you are filtering the different subject lines to different
queues in the ticket system.

For instance all paypal donations has the same head line that you could
filter out into a different queue.

Cheers,
Isabela

On 04/27/2016 08:05 AM, Shari Steele wrote:
> Right now the donations alias is used for too many things.  For example, whenever someone makes a Paypal donation, Paypal sends a note to donations at torproject.org.  At the same time, when someone has a question about a donation, or is having trouble with our donate pages, they also send a note to donations at torproject.org.  This results in a ridiculous amount of mail to this address, some important, and some not so much.  Sorting helps, but for those of us on using pop, we’re actually downloading all of those machine-generated messages and then sorting and deleting them.  A more elegant solution would be for humans asking us things to write to a different address than the one receiving the auto-generated messages.  Then those of us only interested in the human-generated messages can be removed from the other alias.
> Shari
>
> On Apr 26, 2016, at 6:24 AM, Ian Goldberg <tor at cypherpunks.ca> wrote:
>
>> On Tue, Apr 26, 2016 at 08:50:41AM +0200, Karsten Loesing wrote:
>>> 4) Making a donate@ alias for humans, so donations@ can be for
>>> machines? Answer: Shari thinks that would be so incredibly awesome!
>> Can you clarify?  Machines make donations?  Donations of machines?
>> Machines receive the email to that address?
>>
>> Thanks,
>>
>>   - Ian
>> _______________________________________________
>> tor-project mailing list
>> tor-project at lists.torproject.org
>> https://lists.torproject.org/cgi-bin/mailman/listinfo/tor-project
>
>
> _______________________________________________
> tor-project mailing list
> tor-project at lists.torproject.org
> https://lists.torproject.org/cgi-bin/mailman/listinfo/tor-project

-- 
PM at TorProject.org
gpg fingerprint = 8F2A F9B6 D4A1 4D03 FDF1  B298 3224 4994 1506 4C7B
@isa

-------------- next part --------------
An HTML attachment was scrubbed...
URL: <http://lists.torproject.org/pipermail/tor-project/attachments/20160427/ec59d9dd/attachment.html>
-------------- next part --------------
A non-text attachment was scrubbed...
Name: signature.asc
Type: application/pgp-signature
Size: 819 bytes
Desc: OpenPGP digital signature
URL: <http://lists.torproject.org/pipermail/tor-project/attachments/20160427/ec59d9dd/attachment.sig>