[tor-dev] How to inform support of user-relevant issues?

[Colin C.]

On Sat, Dec 06, 2014 at 02:57:19PM -0800, David Fifield wrote:
> What's a good way to inform support of issues that users might run into?
> Should I just send email to help at rt.torproject.org, or is there a better
> way?
> 
> I was thinking about this today because meek is broken in the 4.5-alpha
> series, but not in the main 4.0 series. I don't know if anyone told
> support workers about it, even though it might matter to them.
> 
> https://trac.torproject.org/projects/tor/ticket/13788
> https://blog.torproject.org/blog/tor-browser-45-alpha-1-released#comment-79244
> https://blog.torproject.org/blog/tor-browser-45-alpha-2-released#comment-81358
> 
> David Fifield
Hi David,

There are a few options here, and possibly others I have not thought of:

1. Much of the support team is on IRC, pinging us there would be
helpful. If one of us sees it, we can inform the others.

2. Send me an email, and I will distribute it to the rest of the support
team.

3. Send an email to tor-talk informing users of the breakage, and we
will see it there too.

4. Add me (phoul) to the Trac ticket for the issue, and I can inform the
rest of the support team.

It seems like #3 might be the best option here, as this also gives the
people who are on tor-talk the ability to know about the issue without
needing to contact us/others or search it out.

Thanks! 

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