[tor-commits] r26837: {website} Provide Webroot users with an actual solution. (website/trunk/docs/en)

[Matt Pagan]

Author: mttp
Date: 2014-06-14 14:00:40 +0000 (Sat, 14 Jun 2014)
New Revision: 26837

Modified:
   website/trunk/docs/en/faq.wml
Log:
Provide Webroot users with an actual solution.



Modified: website/trunk/docs/en/faq.wml
===================================================================
--- website/trunk/docs/en/faq.wml	2014-06-14 11:51:00 UTC (rev 26836)
+++ website/trunk/docs/en/faq.wml	2014-06-14 14:00:40 UTC (rev 26837)
@@ -83,8 +83,8 @@
     </a></li>
     <li><a href="#SophosOnMac">I'm using the Sophos anti-virus
     software on my Mac, and Tor starts but I can't browse anywhere.</a></li>
-    <li><a href="#XPCOMError">When I open the Tor Browser Bundle I get an
-error message from the browser: "Cannot load XPCOM".</a></li>
+    <li><a href="#XPCOMError">When I start Tor Browser I get an 
+error message: "Cannot load XPCOM".</a></li>
     <li><a href="#TBBOtherExtensions">Can I install other Firefox
     extensions? Which extensions should I avoid using?</a></li>
     <li><a href="#TBBJavaScriptEnabled">Why is NoScript configured to
@@ -1193,16 +1193,17 @@
 <hr>
 
 <a id="XPCOMError"></a>
-<h3><a class="anchor" href="#XPCOMError">When I open the Tor Browser Bundle
-I get an error message from the browser: "Cannot load XPCOM".</a></h3>
+<h3><a class="anchor" href="#XPCOMError">When I start Tor Browser I get an 
+error message: "Cannot load XPCOM".</a></h3>
 
 <p>
-This problem is caused by the Webroot SecureAnywhere Antivirus software.
-Consider switching to a different antivirus program. We encourage affected
-Webroot users to contact Webroot support about this issue.
-<a href="https://trac.torproject.org/projects/tor/ticket/10789">Ticket
-10789</a> has some suggestions for other workarounds; please let us know
-if you find better fixes!
+This <a 
+href="https://trac.torproject.org/projects/tor/ticket/10789">problem</a> is 
+specifically caused by the Webroot SecureAnywhere Antivirus software. 
+From the Webroot control panel, go to Identity Protection → Application 
+Protection, and set all the files in your Tor Browser folder to 'Allow'. 
+We encourage affected Webroot users to contact Webroot support about this 
+issue.
 </p>
 
 <hr>