[tor-bugs] #28533 [Circumvention/BridgeDB]: bridgesdb: replace the message to mail support with a link to the documentation

[Tor Bug Tracker & Wiki]

#28533: bridgesdb: replace the message to mail support with a link to the
documentation
------------------------------------+-------------------------------
 Reporter:  emmapeel                |          Owner:  phw
     Type:  defect                  |         Status:  assigned
 Priority:  High                    |      Milestone:
Component:  Circumvention/BridgeDB  |        Version:
 Severity:  Normal                  |     Resolution:
 Keywords:  ex-sponsor-19           |  Actual Points:
Parent ID:                          |         Points:  1
 Reviewer:                          |        Sponsor:  Sponsor30-can
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Comment (by ggus):

 Hi,

 In the last months we started to receive a lot of blank emails from mobile
 users (with "sent from my iPhone" signatures) in frontdesk queue.

 Intrigued by this phenomenon, I opened bridges.torproject.org on my mobile
 and, my hypothesis is that users are scrolling down all the page and
 instinctively selecting frontdesk email (hey, UX team! _o/ ).

 Also, there's an email icon on the website footer redirecting users to
 frontdesk.

 We should asap:

 - Remove frontdesk contact from the footer;
 - Change text to:

 {{{
 My bridges don't work! I need help!

 If your Tor Bridges don't work, please check our Tor Browser Manual -
 https://tb-manual.torproject.org/circumvention/ and our Support Portal -
 https://support.torproject.org/#censorship . If you need a new bridge,
 send an email to bridges at torproject.org and try again.
 }}}

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Ticket URL: <https://trac.torproject.org/projects/tor/ticket/28533#comment:7>
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