[tor-bugs] #30869 [Internal Services/Service - nextcloud]: [Nextcloud] Feedback re: collaborative document editing

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#30869: [Nextcloud] Feedback re: collaborative document editing
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 Reporter:  alsmith                              |          Owner:
                                                 |  nextcloud-admin@…
     Type:  defect                               |         Status:  new
 Priority:  Medium                               |      Milestone:
Component:  Internal Services/Service -          |        Version:
  nextcloud                                      |
 Severity:  Normal                               |     Resolution:
 Keywords:  nextcloud, migration                 |  Actual Points:
Parent ID:  #29415                               |         Points:
 Reviewer:                                       |        Sponsor:
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Comment (by alsmith):

 Having a new issue when attempting to open NextCloud documents in
 OnlyOffice.

  * Navigate to file, double click to open in OnlyOffice.
  * "Loading document" message spins for several seconds.
  * Receive notification that states, "The file cannot be accessed now."
  * Click "OK," page stays blank.
  * Refresh the page.
  * Receive notification that states, "The document could not be saved.
 Please check connection settings or contact your administrator. When you
 click the ‘OK’ button, you will be prompted to download the document."
  * Click "OK" with the assumption that it will prompt a download--doesn't
 happen, page remains blank.

 I've tried this with four documents so far, all the same.

 I *am* able to download the documents if I navigate to the file > click
 "..." > Download.

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Ticket URL: <https://trac.torproject.org/projects/tor/ticket/30869#comment:18>
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