[tor-bugs] #30941 [Circumvention/BridgeDB]: Need better instructions for requesting bridges via email

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#30941: Need better instructions for requesting bridges via email
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 Reporter:  pili                    |          Owner:  sysrqb
     Type:  defect                  |         Status:  new
 Priority:  Medium                  |      Milestone:
Component:  Circumvention/BridgeDB  |        Version:
 Severity:  Normal                  |     Resolution:
 Keywords:  ux-team                 |  Actual Points:
Parent ID:                          |         Points:
 Reviewer:                          |        Sponsor:  Sponsor30
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Changes (by phw):

 * cc: phw (added)


Comment:

 Replying to [comment:1 pili]:
 > P.s I finally figured out that the body content has to be empty apart
 from the command... (previously I was just replying to the original email,
 keeping the conversation history in the body)
 [[br]]
 This issue is documented over in #17626.

 I agree that we need to overhaul the email distribution method. It took me
 a while too, to first figure out how it works, which is bad. Fixing the
 instructions on bridges.torproject.org is something we can do easily. How
 about we change it to the following:

 > Another way to get bridges is to send an email to
 bridges at torproject.org. Leave the email subject empty and write "get
 bridges" in the email body for normal bridges or "get transport obfs4" for
 an obfuscated bridge. Please note that you must send the email using an
 address from one of the following email providers: Riseup or Gmail.

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Ticket URL: <https://trac.torproject.org/projects/tor/ticket/30941#comment:3>
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