[tor-bugs] #31410 [Applications/Tor Browser]: issues following troubleshooting guides re:"the proxy server is refusing connections"

[Tor Bug Tracker & Wiki]

#31410: issues following troubleshooting guides re:"the proxy server is refusing
connections"
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 Reporter:  nullbulous                |          Owner:  tbb-team
     Type:  defect                    |         Status:  closed
 Priority:  Medium                    |      Milestone:
Component:  Applications/Tor Browser  |        Version:
 Severity:  Critical                  |     Resolution:  not a bug
 Keywords:  program nonfunction       |  Actual Points:
Parent ID:                            |         Points:
 Reviewer:                            |        Sponsor:
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Changes (by mcs):

 * status:  new => closed
 * resolution:   => not a bug


Comment:

 I am sorry Tor Browser is not working for you. For support questions like
 yours, we recommend that you join the #tor channel on OFTC IRC (see
 https://www.torproject.org/contact/) and ask for help. If you cannot do
 that, please reopen this ticket and provide answers to the following:
 * What version of Tor Browser are you using?
 * What OS/platform are you using? e.g., Windows 7 64bit.
 * Exactly what do you see after Tor Browser "just opens"?

 And here are a few notes that might help:

 On Windows and Linux, Tor Browser stores its settings with the application
 (self-contained) so that a new copy should start without settings . That
 means you should be prompted to `Configure` or `Connect` after opening Tor
 Browser. On Windows anti-malware software on your computer sometimes
 interferes with Tor Browser, so that is one possible cause for the kind of
 problem you are experiencing.

 On macOS, if you install Tor Browser in your Applications folder, settings
 are stored in a folder at `~/Library/Application Support/TorBrowser-Data`.
 In that case, you should delete that folder to start fresh, or you should
 put `Tor Browser.app` in its own folder on your desktop (in that case,
 settings are stored next to the app in a new `TorBrowser-Data` folder).

--
Ticket URL: <https://trac.torproject.org/projects/tor/ticket/31410#comment:2>
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