[tor-bugs] #27745 [UX/Research]: Usability Research: Circuit Display: Nairobi (group 2)

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#27745: Usability Research: Circuit Display: Nairobi (group 2)
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     Reporter:  nyinz        |      Owner:  antonela
         Type:  defect       |     Status:  new
     Priority:  Medium       |  Milestone:
    Component:  UX/Research  |    Version:
     Severity:  Normal       |   Keywords:  ux-team
Actual Points:               |  Parent ID:  #27010
       Points:               |   Reviewer:
      Sponsor:               |
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 Methodology:See attached
 Test: https://docs.google.com/document/d/1DujPnFOhuHa-
 qDmLG3Bo0s21jpOkVkHOOoVS884Ys54/edit
 Where: Tor Training at Nairobi Garage, Nairobi
 Date: 4th September, 2018
 Participants: Seven (7)

 **Results**
 1.Summary of demographics
 2.What users said
 3.Conclusion
 4.Recommendations


 **1.**
 The group consisted of 7 female users aged 20-50
 Most users are day to day tech users who have not used Tor or Tor products
 before

 **2.**
 **Q1** Can you tell me what “Guard” means?
 -Most of the users said that “guard” is a form of protection for one’s
 communications
 Quote
 ‘protecting something’

 **Q2** Can you identify which is your Guard?

 Most users said Germany was their guard

 **Q3**

 =Do you know what a circuit means?
 Most of the user’s describe a circuit as a way/ movement that one takes as
 they connect to websites using the Tor network
 =Did you need a new circuit before? Why?
 The majority have never needed a circuit because they have not used Tor
 before although they say (confidently) that they can ask for a new circuit
 =Can you ask for a New Circuit now?
 Most users replied ‘yes”
 ==Do you know what it means?
 Most replied yes
 Quote:
 'Yes i know what a circuit means. A cycle, the process that something
 follows. I can try to ask for a new circuit. It’s like asking for a new
 protection'
 **
 Q4** Where can you find information about Guards?
 Most users said that they would find this information on the Tor project
 website. However, some users had other suggestions...
 Quote:
 'Where it is written ‘guard’. I click on it'

 **Q5** Can you identify if you are connected by a bridge?
 Most of the users responded “yes” but with a lot of hesitation

 **3.**
 This group is composed of all female day to day tech users. Except for 1
 user, all had never used Tor and so their perception of what the
 terminologies mean should be considered. Words like 'circuit' have a
 different meaning in the English language and users struggled to make
 sense of what it meant in this content

 ** 4.**
 If it is possible, more time should allocated for UX testing in future
 training

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Ticket URL: <https://trac.torproject.org/projects/tor/ticket/27745>
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