[tor-bugs] #28690 [Applications/Tor Browser]: Problems running, installing and updating Torbrowser

[Tor Bug Tracker & Wiki]

#28690: Problems running, installing and updating Torbrowser
--------------------------------------+-----------------------------------
 Reporter:  justmeee                  |          Owner:  tbb-team
     Type:  defect                    |         Status:  needs_information
 Priority:  Immediate                 |      Milestone:
Component:  Applications/Tor Browser  |        Version:
 Severity:  Critical                  |     Resolution:
 Keywords:                            |  Actual Points:
Parent ID:                            |         Points:
 Reviewer:                            |        Sponsor:
--------------------------------------+-----------------------------------
Changes (by gk):

 * status:  new => needs_information


Comment:

 Replying to [comment:2 justmeee]:
 > More info:
 >
 > After many tires, I got it to update in a different location, though it
 took numerous attempts.  However even though it updated, unlike before,
 the hang problem is back now too from the original ticket.  I can't work
 on it, so I'm not posting from someone else's machine.
 >
 > So the noted problems:
 > 1) Can't install because it tells me I need to have Windows 7 installed
 even though I do have windows 7 64 bit installed

 Okay, I opened #28819 for that particular problem to not clutter this bug
 report any more.

 > 2) Could only get that one version to install, 8.0a8 , and it should be
 noted that it never gives you any notice that the install is complete, it
 just disappears, so you don't know if it's done or if it stopped, or what.
 It needs a completion dialog.

 Okay, let's revisit that once we solved #28819 and are using the latest
 version we provide.

 > Additionally, updates are a problem.
 >      a) The browser updates trigger the Trend Micro virus but even after
 telling antivirus to allow the components that triggered it, which also
 adds it to the exception list,  the program still won't even run anymore -
 even after turning off antivirus, it still will not work and a fresh copy
 won't install/work right after that in the same location.
 >      b)  a fresh install in a different location with antivirus turned
 off allowed for a fresh install.  It still had trouble updated per the
 above notes, so it took a long time and many tries.

 I am afraid there is not much we can do to fix this situation. You could
 try to contact the Trend Micro folks to fix their software or get rid off
 it. Moreover, just turning it off might not be enough to actually stop it.
 You might want to be sure about the Trend Mirco software not interfering
 by removing it (and be it just temporarily).

 > However, after the updates completed, we're back to square one where
 it's hanging so badly I can't use it.
 >
 > Screen shots of some of the hangs attached, the names of the files note
 the condition and when.  The first one happened when I was just trying to
 type an address in the bar as you can see.  The second was after the first
 stopped hanging, I just closed that tab and then tried to click on the
 NoScript icon for another webpage, as you can see, that's it, and it hung
 up again.  Three and four are labeled.  Note the last one, it had been
 hanging for several minutes with no change.  Then later then when it
 finally stopped hanging, it only functioned for about 15 seconds then hung
 up like that again.  So it's back to not usable for me.

 You have a bunch of extra extensions installed. Please use only Tor
 Browser as we ship it, at least for debugging purposes. Does the problem
 continue if you make sure you run Tor Browser without any modifications?
 On which security slider level are you? And how are you disabling
 JavaScript?

--
Ticket URL: <https://trac.torproject.org/projects/tor/ticket/28690#comment:3>
Tor Bug Tracker & Wiki <https://trac.torproject.org/>
The Tor Project: anonymity online