[tor-bugs] #20618 [Applications/GetTor]: GetTor does not return download links when using Protonmail.com

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#20618: GetTor does not return download links when using Protonmail.com
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 Reporter:  gaj                                 |          Owner:  ilv
     Type:  defect                              |         Status:
                                                |  needs_information
 Priority:  Medium                              |      Milestone:
Component:  Applications/GetTor                 |        Version:
 Severity:  Normal                              |     Resolution:
 Keywords:  GetTor, download links, protonmail  |  Actual Points:
Parent ID:                                      |         Points:
 Reviewer:                                      |        Sponsor:
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Comment (by gaj):

 Replying to [comment:11 traumschule]:
 > Hi Gaj, sorry for the long delay. Do you happen to use the
 [https://protonmail.com/support/knowledge-base/encrypt-for-outside-users/
 outside encryption] feature of protonmail?
 No, I do not use this feature.
 In fact I am using all default settings in Protonmail.

 >
 > What you pasted above are multipart messages. This is not very helpful
 in here. Try to find an option to disable HTML mails and all kinds of
 automatic encrypted and try again.
 In order to disable HTML, I have just found an option in the ProtonMail
 webinterface to do so under Settings>Appearance>Composer mode, and changed
 the composer-mode from 'normal' to 'plain text.'
 And this did the trick, I now have received a reply from the gettor robot
 containing the links to the torbrowser downloads.
 So the issue may not have to do with encryption after all.

 I am happy to see that this method/workaround solved the issue.
 But before closing this bug it would still be very nice to get behind the
 reason why the error occurs with HTML (the default 'normal' mode in
 ProtonMail) enabled, while other email clients (also using HTML mode, see
 comment 9) work as expected.

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Ticket URL: <https://trac.torproject.org/projects/tor/ticket/20618#comment:12>
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