[tor-bugs] #24709 [- Select a component]: Tor Browser 7.011 Error Message 0x80520015 on "New Identity" (Win 10)

[Tor Bug Tracker & Wiki]

#24709: Tor Browser 7.011 Error Message 0x80520015 on "New Identity" (Win 10)
--------------------------------------+--------------------
     Reporter:  Lara Sond             |      Owner:  (none)
         Type:  defect                |     Status:  new
     Priority:  Medium                |  Milestone:
    Component:  - Select a component  |    Version:
     Severity:  Normal                |   Keywords:
Actual Points:                        |  Parent ID:
       Points:                        |   Reviewer:
      Sponsor:                        |
--------------------------------------+--------------------
 Dear helpdesk,

 since approx. 2 weeks, my torbrowser gives the following error message
 (also see attachment),

 "Torbutton: Unexpected error on new identity: [Exception ... "Component
 returned failure code: 0x80520015 (NS_ERROR_FILE_ACCESS_DENIED)
 [nslPrefService.savePrefFile}" nsresult: "0x80520015
 (NS_ERROR_FILE_ACCESS_DENIED)" location: "JS frame ::
 !chrome://torbutton/content/torbutton.js :: torbutton_do_new_identity ::
 line 1202" data: no]"

 when I click "New Identity". After restarting, the Browser is then
 completely reset every time.
 Seems to be a problem of writing to harddisk (occured never before). I
 checked my write permissions for the whole tor folder, seems o.k. to me.
 Any idea what else might cause this behaviour?

 thank you very much in advance,

 Lara

--
Ticket URL: <https://trac.torproject.org/projects/tor/ticket/24709>
Tor Bug Tracker & Wiki <https://trac.torproject.org/>
The Tor Project: anonymity online