[tor-bugs] #20299 [Applications/Tor Browser]: Tried to update now tor wont start

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#20299: Tried to update now tor wont start
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 Reporter:  lfresh                    |          Owner:
     Type:  defect                    |         Status:  needs_information
 Priority:  Medium                    |      Milestone:
Component:  Applications/Tor Browser  |        Version:
 Severity:  Normal                    |     Resolution:
 Keywords:                            |  Actual Points:
Parent ID:                            |         Points:
 Reviewer:                            |        Sponsor:
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Changes (by gk):

 * cc: mcs, brade (added)


Comment:

 Replying to [comment:2 lfresh]:
 > Unfortunately i'm not certain what the previous version was i downloaded
 in July if that helps.
 >
 > I use OS El Capitan

 Where do you have Tor Browser installed? In your /Applications directory?
 If so can you make a copy of your `TorBrowser-Data` folder (you can find
 it with the help shown in comment:8:ticket:20300) for further
 inspection/bookmark backups? If you have done so, removing that folder
 while Tor Browser is shut down and restarting it might solve your issue.
 It would probably be super helpful if you could follow the steps in
 comment:11:ticket:20300 and report that output back. We see at a glance
 what is wrong with your Tor Browser then.

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Ticket URL: <https://trac.torproject.org/projects/tor/ticket/20299#comment:3>
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