[tor-bugs] #10534 [Tor Browser]: Let's not advertise help desk emails directly

Mon Apr 11 22:23:15 UTC 2016

#10534: Let's not advertise help desk emails directly
-----------------------------------------------+---------------------------
 Reporter:  lunar                              |          Owner:  mikeperry
     Type:  defect                             |         Status:
 Priority:  High                               |  needs_information
Component:  Tor Browser                        |      Milestone:
 Severity:  Normal                             |        Version:
 Keywords:  tbb-usability, tbb-easy, SponsorO  |     Resolution:
Parent ID:  #10974                             |  Actual Points:
 Reviewer:                                     |         Points:
                                               |        Sponsor:
-----------------------------------------------+---------------------------

Comment (by phoul):

 Replying to [comment:20 mcs]:
 > I am raising some more awareness of this ticket by adding a few more
 people to the Cc.
 >
 > {{{help at rt.torproject.org}}} is still displayed prominently within Tor
 Launcher's setup wizard and in the "Network Settings" window. Is there any
 change the Tor Browser team should make in the short run to help our users
 and our support people? Should we remove that email address for now?
 Removing the email address from Tor Launcher would be good for the time
 being. The help-desk currently responds with an auto-responder pointing
 people at https://www.torproject.org/about/contact.html.en#support

 Thanks!

--
Ticket URL: <https://trac.torproject.org/projects/tor/ticket/10534#comment:22>
Tor Bug Tracker & Wiki <https://trac.torproject.org/>
The Tor Project: anonymity online