[tor-bugs] #13472 [Tor Browser]: Tor Browser 4.0 not able to talk with tor

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#13472: Tor Browser 4.0 not able to talk with tor
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     Reporter:  Sherief  |      Owner:  tbb-team
         Type:  defect   |     Status:  needs_information
     Priority:  normal   |  Milestone:
    Component:  Tor      |    Version:
  Browser                |   Keywords:  tbb-helpdesk-frequent,
   Resolution:           |  TorBrowserTeam201410
Actual Points:           |  Parent ID:
       Points:           |
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Comment (by Sherief):

 Replying to [comment:10 mcs]:
 > Thanks for getting all of this information for us (since we cannot
 reproduce the problem ourselves, info from end-users is all we have to go
 on).

 Happy to help and thanks for giving us step to guide the users.

 > It does not make sense that no additional logging was produced.  When
 extensions.torbutton.loglevel = 4 (the default), about a dozen lines are
 logged during browser startup; with a setting of 0 about 100 lines are
 logged.  Please have someone try that experiment again (set
 extensions.torbutton.loglevel to 0, restart the browser, and send us the
 complete contents of the Browser Console log).

 I think extensions.torbutton.loglevel itself is broken (not passing params
 to tor correctly). I tested it myself I all I get is log level 4 [notices]
 and [warn] (even in the terminal).
 >
 > Also, is it possible that some people are running an older version of
 Torbutton? (Kind of crazy, I know, but we did fix a similar problem to
 this bug in #13138.)  Please have them check that Torbutton version
 1.7.0.1 is installed (by checking about:addons).

 No. I am pretty sure they're running TB 4.0 unmodified installed in a
 different location than the default or I made sure they delete any older
 TB first.

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Ticket URL: <https://trac.torproject.org/projects/tor/ticket/13472#comment:11>
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