[tor-bugs] #11177 [Tor Support]: Extract “time to reply” from the RT database

[Tor Bug Tracker & Wiki]

#11177: Extract “time to reply” from the RT database
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 Reporter:  lunar        |          Owner:  lunar
     Type:  task         |         Status:  new
 Priority:  normal       |      Milestone:
Component:  Tor Support  |        Version:
 Keywords:  SponsorO     |  Actual Points:
Parent ID:  #11173       |         Points:
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 In order to show nice charts to the sponsor, it would be good if we could
 extract from the RT database the time between a new message arrives on the
 help desk and the time to a reply.

 Ideally, this should then be broken by ranges: eg. x% under 1 hour, y% 1-2
 hours, etc.

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Ticket URL: <https://trac.torproject.org/projects/tor/ticket/11177>
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