[tor-bugs] #10755 [Tor Support]: Provide support through webchat

[Tor Bug Tracker & Wiki]

#10755: Provide support through webchat
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     Reporter:  Sherief      |      Owner:  lunar
         Type:  task         |     Status:  accepted
     Priority:  normal       |  Milestone:
    Component:  Tor Support  |    Version:
   Resolution:               |   Keywords:  SponsorO
Actual Points:               |  Parent ID:
       Points:               |
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Description changed by lunar:

Old description:

> When doing support, there are some situation where it would be better to
> switch to a communication medium with lower latency than email. Having a
> way to do text based chats with our users sounds like a good idea.
>
> This will be implemented by using an XMPP server allowing anonymous
> connections from a web interface on one side, and have the support team
> get accounts.
>
> Users will be given access to chat-based support on an invitation basis.
> Support assistants will be able to create invitation “tokens” and will
> give out URLs to users when they need to.
>
> This is part of [org/sponsors/SponsorO SponsorO]'s deliverables.

New description:

 When doing support, there are some situation where it would be better to
 switch to a communication medium with lower latency than email. Having a
 way to do text based chats with our users sounds like a good idea.

 This will be implemented by using an XMPP server allowing anonymous
 connections from a web interface on one side, and have the support team
 get accounts.

 Users will be given access to chat-based support on an invitation basis.
 Support assistants will be able to create invitation “tokens” and will
 give out URLs to users when they need to.

 This is part of [wiki:org/sponsors/SponsorO SponsorO]'s deliverables.

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Ticket URL: <https://trac.torproject.org/projects/tor/ticket/10755#comment:8>
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