[tor-bugs] #10534 [TorBrowserButton]: Let's not advertise help desk emails directly

[Tor Bug Tracker & Wiki]

#10534: Let's not advertise help desk emails directly
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     Reporter:  lunar             |      Owner:  mikeperry
         Type:  defect            |     Status:  new
     Priority:  major             |  Milestone:
    Component:  TorBrowserButton  |    Version:
   Resolution:                    |   Keywords:  tbb-usability, tbb-easy
Actual Points:                    |  Parent ID:
       Points:                    |
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Comment (by lunar):

 Replying to [comment:9 mrphs]:
 > Replying to [comment:8 lunar]:
 > > Ok, but what happen when they can reach neither the Tor network nor
 the Tor website?
 >
 > Fine question. I'd say mirrors, but it'd raise another question, "how
 would an average user find one?"
 >
 > Adding "how to find a mirror" to short-user-manual could be a solution.

 Aren't mirrors listed in there likely to be censored as well? Or what
 would you suggest in such a document?

 > so in theory, if you're an average censored user, the easiest way to get
 the bundles would be gettor. and once you send your request, you get all
 necessary information to troubleshoot, bypass the censorship and get
 connected.

 Should I use GetTor again if the ISP suddently blocks access to the Tor
 network and I'm unable to connect?

 > why don't we ship tsum in TBB zip-file/tar-ball?

 That's #4983. Please try to keep the discussion focused.

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Ticket URL: <https://trac.torproject.org/projects/tor/ticket/10534#comment:11>
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