[tor-bugs] #10534 [TorBrowserButton]: Let's not advertise help desk emails directly
Tor Bug Tracker & Wiki
blackhole at torproject.org
Fri Jan 24 08:39:48 UTC 2014
#10534: Let's not advertise help desk emails directly
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Reporter: lunar | Owner: mikeperry
Type: defect | Status: new
Priority: major | Milestone:
Component: TorBrowserButton | Version:
Resolution: | Keywords: tbb-usability, tbb-easy
Actual Points: | Parent ID:
Points: |
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Comment (by lunar):
On second thoughts, can we point users to a web page? What if they are
unable to reach the Tor network and the Tor website is censored?
Another option would be to change the Request Tracker configuration like
the following: when a new ticket is created, an email with the known
issues and some FAQ is automatically replied. Along with “if your question
is still not answered, please reply describing your problem”. The ticket
is automatically closed after this initial reply. It will be re-opened if
users later reply.
We could have a script fetching some content on the website on a daily
basis to update the content of the automatic reply. So the previous
question about maintaining a known issues list still hold.
--
Ticket URL: <https://trac.torproject.org/projects/tor/ticket/10534#comment:6>
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