[tor-bugs] #10894 [Tor Launcher]: Please make it clearer that help desk is not a bridge autoresponder
Tor Bug Tracker & Wiki
blackhole at torproject.org
Wed Feb 12 09:12:51 UTC 2014
#10894: Please make it clearer that help desk is not a bridge autoresponder
--------------------------+-----------------------
Reporter: lunar | Owner: brade
Type: defect | Status: new
Priority: normal | Milestone:
Component: Tor Launcher | Version:
Keywords: | Actual Points:
Parent ID: | Points:
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Hi!
The current “Bridge Relay Help” screen puts a terrible load on the support
as it is.
There is currently no layering and it confuses users.
We see many messages with a body of “get bridges” sent to the help desk
instead of BridgeDB.
Would it be possible to better frame the three options? An idea could be:
{{{
If you are unable to connect to the Tor network, […] Here are three way
you can learn
bridge addresses:
1. Through the web
------------------
Use a web browser to visit […]
2. Through the email autoresponder
----------------------------------
Send a mail to bridges at bridges.torproject.org […]
3. Through the help desk
------------------------
Politely ask bridges by mailing help at rt.torproject.org. Please be nice,
this will
take human efforts here.
}}}
Or something like that…
--
Ticket URL: <https://trac.torproject.org/projects/tor/ticket/10894>
Tor Bug Tracker & Wiki <https://trac.torproject.org/>
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