[tor-bugs] #10894 [Tor Launcher]: Please make it clearer that help desk is not a bridge autoresponder

[Tor Bug Tracker & Wiki]

#10894: Please make it clearer that help desk is not a bridge autoresponder
--------------------------+-----------------------
 Reporter:  lunar         |          Owner:  brade
     Type:  defect        |         Status:  new
 Priority:  normal        |      Milestone:
Component:  Tor Launcher  |        Version:
 Keywords:                |  Actual Points:
Parent ID:                |         Points:
--------------------------+-----------------------
 Hi!

 The current “Bridge Relay Help” screen puts a terrible load on the support
 as it is.
 There is currently no layering and it confuses users.

 We see many messages with a body of “get bridges” sent to the help desk
 instead of BridgeDB.

 Would it be possible to better frame the three options? An idea could be:

 {{{
 If you are unable to connect to the Tor network, […] Here are three way
 you can learn
 bridge addresses:

 1. Through the web
 ------------------

 Use a web browser to visit […]

 2. Through the email autoresponder
 ----------------------------------

 Send a mail to bridges at bridges.torproject.org […]

 3. Through the help desk
 ------------------------

 Politely ask bridges by mailing help at rt.torproject.org. Please be nice,
 this will
 take human efforts here.
 }}}

 Or something like that…

--
Ticket URL: <https://trac.torproject.org/projects/tor/ticket/10894>
Tor Bug Tracker & Wiki <https://trac.torproject.org/>
The Tor Project: anonymity online