[tor-bugs] #6914 [Tor Support]: Define Help Desk Operations

[Tor Bug Tracker & Wiki]

#6914: Define Help Desk Operations
-------------------------+--------------------------------------------------
 Reporter:  phobos       |          Owner:  runa
     Type:  project      |         Status:  new 
 Priority:  normal       |      Milestone:      
Component:  Tor Support  |        Version:      
 Keywords:  SponsorI     |         Parent:      
   Points:               |   Actualpoints:      
-------------------------+--------------------------------------------------
 Define how we track support requests across email, web, chat, and phone
 mediums.

 Define the operational hours and expected response times for email, web,
 chat, and phone mediums.

 Define how we train support people.

 Define when and how we charge for support.

-- 
Ticket URL: <https://trac.torproject.org/projects/tor/ticket/6914>
Tor Bug Tracker & Wiki <https://trac.torproject.org/>
The Tor Project: anonymity online