[tor-bugs] #7475 [Tor bundles/installation]: Torbrowser crash
Tor Bug Tracker & Wiki
blackhole at torproject.org
Wed Nov 14 17:14:06 UTC 2012
#7475: Torbrowser crash
--------------------------------------+-------------------------------------
Reporter: EngIand | Owner: erinn
Type: defect | Status: new
Priority: critical | Milestone: TorBrowserBundle 2.2.x-stable
Component: Tor bundles/installation | Version: Tor: 0.2.2.39
Keywords: | Parent:
Points: | Actualpoints:
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When i start the browser as normal, Vidalia completes its run through and
then opens the Torbrowser, i then get a windows error box stating
"TorBrowser has stopped working"
http://i.imgur.com/WlPwp.jpg
i can check online for a solution which does absolutely nothing or close
the program.
Under view problem details i see
Problem signature:
Problem Event Name: APPCRASH
Application Name: tbb-firefox.exe
Application Version: 10.0.10.4681
Application Timestamp: 50893760
Fault Module Name: xul.dll
Fault Module Version: 10.0.10.4681
Fault Module Timestamp: 508936b7
Exception Code: c0000005
Exception Offset: 007e6e8a
OS Version: 6.1.7601.2.1.0.256.1
Locale ID: 2057
Additional Information 1: 0a9e
Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
Additional Information 3: 0a9e
Additional Information 4: 0a9e372d3b4ad19135b953a78882e789
Ive deleted the download and then re-extracted files / directories many
times. Ive re downloaded at least 5 times always from the official site
and ive tried extracting to different directories and even different HDD.
I am always getting the same result.
Ive enevr had issues with previous releases of Tor, but am now coompletely
unable to use it. I have no idea what could be causing the torbrowser to
crash as soon as it tries to open.
Any help here would be greatly appreciated.
--
Ticket URL: <https://trac.torproject.org/projects/tor/ticket/7475>
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