[tor-bugs] #3932 [Company]: Create new address for GetTor second level support

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#3932: Create new address for GetTor second level support
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 Reporter:  ioerror  |          Owner:  phobos
     Type:  task     |         Status:  new   
 Priority:  major    |      Milestone:        
Component:  Company  |        Version:        
 Keywords:           |         Parent:        
   Points:           |   Actualpoints:        
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Comment(by runa):

 Replying to [comment:4 arma]:
 > It does look related. Thanks.
 >
 > I think it is silly to say that we must point all the gettor users to
 tor-assistants until we have a plan for how to charge for people who want
 support.
 >
 > We should have a mail address for people who are failing to use gettor
 correctly. It's just a coincidence that we picked tor-assistants. Should
 we pick gettor-help, and then ask somebody to make it so the mails stop
 bouncing? Or should we pick execdir? I think an interim solution if we
 can't set up a new address is to remove the reference to tor-assistants
 from the gettor mails.
 >
 > Even once support at torproject exists, we may well want to keep pointing
 people who need help with gettor to gettor-help, since it means the mails
 come with context.

 A lot of people email us because they have a problem with Tor, which is
 unrelated to GetTor. I think we should just set up support@ now and point
 everything there. Another thing we'll need to figure out is who will
 respond to emails on support at .

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Ticket URL: <https://trac.torproject.org/projects/tor/ticket/3932#comment:5>
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