[tor-bugs] #4327 [Tor Support]: Add a note to Tor user manual that support is volunteer-based
Tor Bug Tracker & Wiki
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Thu Oct 27 20:26:05 UTC 2011
#4327: Add a note to Tor user manual that support is volunteer-based
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Reporter: arma | Owner: runa
Type: defect | Status: new
Priority: normal | Milestone:
Component: Tor Support | Version:
Keywords: | Parent:
Points: | Actualpoints:
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kaner mentioned getting pushback from people he helped on community-
support, saying things like "Tor's customer support division is not very
professional".
It might be good to put a short note in the next revision of the manual
explaining that there *is* no customer support division at Tor.
Phrasing would be tricky though -- we do have people trying to be helpful,
but they're not really doing it in any official or company-organized
capacity.
--
Ticket URL: <https://trac.torproject.org/projects/tor/ticket/4327>
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