[tbb-bugs] #31506 [Applications/Tor Browser]: Write up comprehensive advice to "Tor unexpectedly exited", and link to it from inside Tor Browser

[Tor Bug Tracker & Wiki]

#31506: Write up comprehensive advice to "Tor unexpectedly exited", and link to it
from inside Tor Browser
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 Reporter:  arma                      |          Owner:  tbb-team
     Type:  defect                    |         Status:  new
 Priority:  Medium                    |      Milestone:
Component:  Applications/Tor Browser  |        Version:
 Severity:  Normal                    |     Resolution:
 Keywords:                            |  Actual Points:
Parent ID:                            |         Points:
 Reviewer:                            |        Sponsor:
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Comment (by arma):

 Yep, I'm also flexible about how we make things better for the users.

 That said, I'm not convinced that "include a url for a troubleshooting
 faq" is a terrible idea. When Tor Browser fails to work, people are
 already pulling up some other browser and popping in "Tor unexpectedly
 exited" to their favorite search engine and trying to troubleshoot. Giving
 them some hints about where to find good advice (or more specifically,
 which advice we think is worth following) is still a win, even if it
 doesn't help every user out there.

 But yes, the long term plan seems like it should be some combination of
 shipping troubleshooting hints with the browser, plus changing the browser
 behavior to guide users toward making it work.

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Ticket URL: <https://trac.torproject.org/projects/tor/ticket/31506#comment:11>
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