[tbb-bugs] #31539 [Applications/Tor Browser]: FAQ page (esp connection troubleshoooting) should be available offline in TB

[Tor Bug Tracker & Wiki]

#31539: FAQ page (esp connection troubleshoooting) should be available offline in
TB
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     Reporter:  mrphs                     |      Owner:  tbb-team
         Type:  defect                    |     Status:  new
     Priority:  Medium                    |  Milestone:
    Component:  Applications/Tor Browser  |    Version:
     Severity:  Normal                    |   Keywords:  censorship,
                                          |  support,
Actual Points:                            |  Parent ID:
       Points:                            |   Reviewer:
      Sponsor:                            |
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 Tor has been once again blocked as of few hours ago in Iran. And as per
 usual my DMs and Email have been flooded with questions from censored
 users not knowing how to get back on the network. This means people still
 don't know they can use a bridge or that there are default bridges
 provided to the user or that they can perform bridge discovery inside the
 Tor Browser.

 One of the things I've always admired Tails for, is that all of their
 documentation is available offline inside Tails. We used to do a similar
 thing. In the old days, there was a short Tor Browser manual. A one page
 simple html that was served when someone would request TB via GetTor.

 I think it wont hurt to load an offline HTML page in case connection
 fails, and users are confused on what to do next. In my experience, most
 users don't even know that there are other ways to connect to the Tor
 network when the direct connection fails.

 Additionally, we should consider a scenario that I haven't seen covered by
 any of the help documents I've read so far and that is when a user has
 already been connecting to the Tor network directly, but after some time
 it fails and now they need a bridge.

 I'm not sure which component would be the right one for this, considering
 it involves censorship circumvention, tor browser and tor support. Feel
 free to move it to the right bucket.

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Ticket URL: <https://trac.torproject.org/projects/tor/ticket/31539>
Tor Bug Tracker & Wiki <https://trac.torproject.org/>
The Tor Project: anonymity online