[tbb-bugs] #21306 [Applications/Tor Browser]: Be more helpful in the "cannot connect to tor control" error case

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#21306: Be more helpful in the "cannot connect to tor control" error case
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 Reporter:  arma                      |          Owner:  tbb-team
     Type:  defect                    |         Status:  new
 Priority:  Medium                    |      Milestone:
Component:  Applications/Tor Browser  |        Version:
 Severity:  Normal                    |     Resolution:
 Keywords:                            |  Actual Points:
Parent ID:                            |         Points:
 Reviewer:                            |        Sponsor:
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Comment (by gk):

 Replying to [comment:6 arma]:
 > Ok, we have an osx el capitan person in #tor right now who is getting
 this problem and we have failed to provide useful suggestions because we
 have no idea what might be going wrong on his system.
 >
 > And now we have a windows 10 person there too who has the same problem.
 >
 > I think we need to prioritize some testing on normal user systems, so we
 can find out what is going wrong for them and fix it.

 FWIW: We actually do testing on normal user systems. I do that manually on
 Windows and OS X systems before every release and I believe at least
 recent OS X systems get tested by others as well (even in the sense that
 they are normal user systems used on a day-by-day basis).

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Ticket URL: <https://trac.torproject.org/projects/tor/ticket/21306#comment:8>
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