[tbb-bugs] #15182 [Tor Browser]: Tor Browser fails to start

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#15182: Tor Browser fails to start
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 Reporter:  cainy393     |          Owner:  tbb-team
     Type:  defect       |         Status:  new
 Priority:  normal       |      Milestone:
Component:  Tor Browser  |        Version:
 Keywords:               |  Actual Points:
Parent ID:               |         Points:
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 When trying to launch tor browser it almost always does not work for me.
 I'm running a windows 7 home premium OS, very recently freshly installed
 and the problem persisted through onto the clean install of win 7.

 When I run tor browser, both the tor.exe and firefox.exe processes start
 up and I can see them running in my task manager processes tab. Despite
 this, the tor browser window never appears. Attempting to start the
 browser again results in a "browser is already running" error. Only way to
 get round this is to manually kill the firefox.exe process and try again.
 Sometimes after several attempts the browser launches without any apparent
 changes.

 I suspect this may be something to do with file permissions and having
 read/write access based on various things I've seen whilst googling this
 problem but I could be making that up completely. On occasion, moving the
 whole browser bundle to a new directory seems to fix the problem
 temporarily. Currently I have it in my user folder.

 Tor browser version 4.0.4 at current although the problem has been
 persisting for a few versions.

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Ticket URL: <https://trac.torproject.org/projects/tor/ticket/15182>
Tor Bug Tracker & Wiki <https://trac.torproject.org/>
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